Questions, answered.
The quick answers to what researchers ask most. Need a person? Members can open a ticket.
Orders
Yes. You can browse and fill your cart without one, then sign in or create a free account at checkout. Your account holds order tracking, one-tap reorders, restock alerts, and access to our support team.
We pick and pack quickly. If your order hasn't shipped yet, sign in and contact support. We'll stop it if we can.
A tracking link is emailed as soon as we dispatch, and it lives in your account under Orders.
Shipping
Most orders are packed and labeled within 1 to 2 business days. Orders over $250 get free standard shipping.
No. We ship only to addresses in the United States. Available methods, timelines, and any restrictions are shown at checkout for your address.
Every order ships in plain, unbranded packaging with no product detail on the outside.
Returns
Research compounds are final sale once they leave our facility, since they can't be resold. But if your order arrives wrong or damaged, or a shipment is lost, we'll make it right with a reship, replacement, or refund, whichever you prefer.
Email contact@spartanbiolab.com and we'll take care of it with a replacement or refund.
COAs and testing
A Certificate of Analysis: third-party lab results for one specific batch, confirming identity and purity.
You can find them on the COA page. We publish reports for previous batches, not individual vials.
99%+ purity, verified by independent third-party lab testing.
Account and support
Support is for signed-in members. Create an account or log in, then open a ticket. Anything you send is tied to your orders.
On the log-in screen choose 'Forgot password' to reset it by email.
Sign in and tap 'Notify me' on any sold-out product or strength. We'll email you as soon as it's restocked.
Anything tied to an order goes through your account, so we can see what actually shipped before we answer.
Still need help
Talk to a person.
General questions live on this page. For anything tied to your orders, the team works through your account.
Research use only. Not for human or veterinary consumption.